FAQ

Are you meeting with clients in person or virtually at the present time? Currently, I am meeting with my clients both in person or virtually via the doxy platform, the choice being up to my clients. Please go to this virtual waiting room for appointments.

 

Do you accept insurance?
I do not accept insurance, but I will be more than happy to offer you an itemized bill that you can use to file for yourself, as you may be able to receive reimbursement for our sessions. I recommend calling your insurance company to inquire about out of network coverage. Here is a short list of pertinent questions to ask when calling:

  • Out of Pocket Cost; “What is my out of pocket responsibility?”
  • Reimbursement Rate; “What is my reimbursement rate?”
  • Forms and Receipts; “Do I need to submit any forms and receipts to receive reimbursement?”
  • Submitting Forms; “How do I submit the forms?”
  • Reimbursement Deadline; “Is there a deadline for my reimbursement?”
  • Prior Authorization; “Do I need a prior authorization to receive reimbursement?”
  • Additional Notes; “Is there anything else I need to do/know?”

 

What forms of payment do you accept?
I accept cash, Visa, Mastercard, Discover, and American Express. Payment for sessions is due at the time of service.

 

What is your cancellation policy?
At least 24 hours notice is required for cancelled or rescheduled appointments. Missed appointments will be charged in full. Of course, extenuating circumstances will be taken into consideration.

 

How long will I be in therapy?
The duration of therapy varies considerably from person to person, so unfortunately there is not a definitive answer to this question. There will be discussions over the course of therapy about your progress, as well as whether or not you are continuing to benefit. Decisions regarding termination will optimally be made by both therapist and client.

 

What about confidentiality?
The relationship between a therapist and client is protected by law and information cannot be disclosed without the client’s written consent. However, there are a few exceptions, such as if and when the therapist suspects child abuse/neglect or when the client threatens serious harm to oneself or others, in which case every attempt is made to ensure the safety of those affected as required by law.

Theravive Profile: Kindra Westercamp, Ph.D. Therapist In Charleston, SC